Specialised Programmes

Online Training

Live digital delivery with the same academic polish, interaction, and executive outcomes as our face-to-face programmes.

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Programmes

1000

Delivery Tone

Premium and structured

Audience

Enterprise and executive

Focus

Live Digital Delivery

Advanced Omnichannel Experience Management for CX Leaders programme image

Customer Experience

YA-CX-027

Advanced Omnichannel Experience Management for CX Leaders

A 5-day executive programme focused on developing practical capability in omnichannel experience management to strengt...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 5 days

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Customer Experience

YA-CX-028

Omnichannel Experience Management and Customer Loyalty

A 5-day executive programme focused on developing practical capability in omnichannel experience management to strengt...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

YA-CX-029

Executive Programme in Omnichannel Experience Management

A 10-day executive programme focused on developing practical capability in omnichannel experience management to streng...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

YA-CX-030

Omnichannel Experience Management for Experience Improvement

A 5-day executive programme focused on developing practical capability in omnichannel experience management to strengt...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 5 days

Request Proposal

Frontline Experience Leadership and Service Excellence programme image

Customer Experience

YA-CX-031

Frontline Experience Leadership and Service Excellence

A 10-day executive programme focused on developing practical capability in frontline experience leadership to strength...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 10 days

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Advanced Frontline Experience Leadership for CX Leaders programme image

Customer Experience

YA-CX-032

Advanced Frontline Experience Leadership for CX Leaders

A 5-day executive programme focused on developing practical capability in frontline experience leadership to strengthe...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 5 days

Request Proposal

Customer Experience

YA-CX-033

Frontline Experience Leadership and Customer Loyalty

A 5-day executive programme focused on developing practical capability in frontline experience leadership to strengthe...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 5 days

Request Proposal

Executive Programme in Frontline Experience Leadership programme image

Customer Experience

YA-CX-034

Executive Programme in Frontline Experience Leadership

A 10-day executive programme focused on developing practical capability in frontline experience leadership to strength...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

YA-CX-035

Frontline Experience Leadership for Experience Improvement

A 5-day executive programme focused on developing practical capability in frontline experience leadership to strengthe...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

YA-CX-036

Customer Retention and Service Excellence

A 10-day executive programme focused on developing practical capability in customer retention to strengthen service qu...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 10 days

Request Proposal

Advanced Customer Retention for CX Leaders programme image

Customer Experience

YA-CX-037

Advanced Customer Retention for CX Leaders

A 5-day executive programme focused on developing practical capability in customer retention to strengthen service qua...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 5 days

Request Proposal

Customer Experience

YA-CX-038

Customer Retention and Customer Loyalty

A 5-day executive programme focused on developing practical capability in customer retention to strengthen service qua...

Next session Available online on request

Venue Online worldwide

Delivery Online Live

Duration 5 days

Request Proposal