Customer Experience
YA-CX-003
Customer Journey Design and Customer Loyalty
A 5-day executive programme focused on developing practical capability in customer journey design to strengthen servic...
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Specialised Programmes
Online Training
Live digital delivery with the same academic polish, interaction, and executive outcomes as our face-to-face programmes.
Programmes
1000Delivery Tone
Premium and structuredAudience
Enterprise and executiveFocus
Live Digital Delivery
Customer Experience
Customer Experience
YA-CX-004
Executive Programme in Customer Journey Design
A 10-day executive programme focused on developing practical capability in customer journey design to strengthen servi...
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Customer Experience
YA-CX-005
Customer Journey Design for Experience Improvement
A 5-day executive programme focused on developing practical capability in customer journey design to strengthen servic...
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Customer Experience
YA-CX-006
Service Excellence and Service Excellence
A 10-day executive programme focused on developing practical capability in service excellence to strengthen service qu...
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Customer Experience
YA-CX-007
Advanced Service Excellence for CX Leaders
A 5-day executive programme focused on developing practical capability in service excellence to strengthen service qua...
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Customer Experience
YA-CX-008
Service Excellence and Customer Loyalty
A 5-day executive programme focused on developing practical capability in service excellence to strengthen service qua...
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Customer Experience
YA-CX-009
Executive Programme in Service Excellence
A 10-day executive programme focused on developing practical capability in service excellence to strengthen service qu...
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Customer Experience
YA-CX-010
Service Excellence for Experience Improvement
A 5-day executive programme focused on developing practical capability in service excellence to strengthen service qua...
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Customer Experience
YA-CX-011
Complaint Resolution and Service Excellence
A 10-day executive programme focused on developing practical capability in complaint resolution to strengthen service...
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Customer Experience
YA-CX-012
Advanced Complaint Resolution for CX Leaders
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
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Customer Experience
YA-CX-013
Complaint Resolution and Customer Loyalty
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
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Customer Experience
YA-CX-014
Executive Programme in Complaint Resolution
A 10-day executive programme focused on developing practical capability in complaint resolution to strengthen service...
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