Customer Experience
YA-CX-015
Complaint Resolution for Experience Improvement
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
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Specialised Programmes
Online Training
Live digital delivery with the same academic polish, interaction, and executive outcomes as our face-to-face programmes.
Programmes
1000Delivery Tone
Premium and structuredAudience
Enterprise and executiveFocus
Live Digital Delivery
Customer Experience
Customer Experience
YA-CX-016
Voice of the Customer and Service Excellence
A 10-day executive programme focused on developing practical capability in voice of the customer to strengthen service...
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Customer Experience
YA-CX-017
Advanced Voice of the Customer for CX Leaders
A 5-day executive programme focused on developing practical capability in voice of the customer to strengthen service...
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Customer Experience
YA-CX-018
Voice of the Customer and Customer Loyalty
A 5-day executive programme focused on developing practical capability in voice of the customer to strengthen service...
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Customer Experience
YA-CX-019
Executive Programme in Voice of the Customer
A 10-day executive programme focused on developing practical capability in voice of the customer to strengthen service...
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Customer Experience
YA-CX-020
Voice of the Customer for Experience Improvement
A 5-day executive programme focused on developing practical capability in voice of the customer to strengthen service...
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Customer Experience
YA-CX-021
CX Strategy and Service Excellence
A 10-day executive programme focused on developing practical capability in cx strategy to strengthen service quality,...
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Customer Experience
YA-CX-022
Advanced CX Strategy for CX Leaders
A 5-day executive programme focused on developing practical capability in cx strategy to strengthen service quality, c...
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Customer Experience
YA-CX-023
CX Strategy and Customer Loyalty
A 5-day executive programme focused on developing practical capability in cx strategy to strengthen service quality, c...
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Customer Experience
YA-CX-024
Executive Programme in CX Strategy
A 10-day executive programme focused on developing practical capability in cx strategy to strengthen service quality,...
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Customer Experience
YA-CX-025
CX Strategy for Experience Improvement
A 5-day executive programme focused on developing practical capability in cx strategy to strengthen service quality, c...
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Customer Experience
YA-CX-026
Omnichannel Experience Management and Service Excellence
A 10-day executive programme focused on developing practical capability in omnichannel experience management to streng...
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