Customer Experience
YA-CX-012
Advanced Complaint Resolution for CX Leaders
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
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Training Programmes
Browse York British Academy training programmes through a cleaner executive catalogue.
Find programmes by course code, category, country, city, delivery mode, duration, or level without mixing this catalogue with category or location directories.
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Programme Results
451 programmes found
Showing 25-36 of 451 programmes.
Customer Experience
Strategy & Business Planning
YA-SBP-012
Advanced Scenario Planning for Senior Leaders
A 5-day executive programme focused on developing practical capability in scenario planning to strengthen strategic cl...
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Strategy & Business Planning
YA-SBP-002
Advanced Strategic Planning for Senior Leaders
A 5-day executive programme focused on developing practical capability in strategic planning to strengthen strategic c...
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Leadership & Management
YA-LM-004
Decision-Making for Leaders and Managers
A 5-day executive programme focused on making timely, evidence-based decisions under operational and strategic pressur...
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Leadership & Management
YA-LM-012
Executive Presence and Leadership Impact
A 5-day executive programme focused on projecting authority, confidence, and credibility in high-visibility leadership...
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Oil, Gas & Energy
YA-OGE-012
Advanced Asset Integrity Management for Energy Leaders
A 5-day executive programme focused on developing practical capability in asset integrity management to strengthen ope...
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Leadership & Management
YA-LM-005
Leading Change and Transformation
A 10-day executive programme focused on guiding people through change, reducing resistance, and maintaining delivery m...
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Strategy & Business Planning
YA-SBP-013
Scenario Planning and Performance Alignment
A 5-day executive programme focused on developing practical capability in scenario planning to strengthen strategic cl...
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Leadership & Management
YA-LM-013
Stakeholder Management for Leaders
A 5-day executive programme focused on managing expectations, interests, and influence across complex stakeholder grou...
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Strategy & Business Planning
YA-SBP-003
Strategic Planning and Performance Alignment
A 5-day executive programme focused on developing practical capability in strategic planning to strengthen strategic c...
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Leadership & Management
YA-LM-014
Delegation, Accountability and Control
A 5-day executive programme focused on delegating effectively while maintaining standards, oversight, and accountabili...
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Strategy & Business Planning
YA-SBP-014
Executive Programme in Scenario Planning
A 10-day executive programme focused on developing practical capability in scenario planning to strengthen strategic c...
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