Overview of Six Sigma
Organize for Six Sigma
The Six Sigma Process
Voice of the Business & Customer
Translating Customer needs into Specific Requirements (CTQ)
Problem Identification
SIPOC Diagram
Project Definition
Project Team Charter
Critical to Quality Tree
Focused Problem Statement
Project Charter
Structured Approach to collect data and information for your Six Sigma Project
Application of Statistics in Six Sigma Project
Data collecting techniques and collection plans
Measurement system analysis
Process Capability
Calculating Sigma Level
Data Sampling Methods
Detailed process mapping of critical areas
Building
the Six Sigma Analytical Tool Kit
Project discussion/Presentation
Determine opportunity for improvement
Verification of root causes
Hypothesis testing
Correlation Analysis
Process Analysis
Value-added analysis
C & E Matrix
Regression Analysis & Correlation
Team
Dynamics – Working with and through others to get project breakthrough
Team Dynamics
Consensus Building
Decision Making
Group Creativity
Brainstorming
Affinity diagram
Multi-Voting
Implementation Planning
Piloting your Solution
Solution Prioritization Matrix
Cost Benefit Analysis
Sustaining gains and institutionalizing change with your Six Sigma Project
Gaining acceptance and communicating changes
Making changes last through:
Develop a Process Control Plan
Assessing the result of Process Control Plan
Statistical Process Control
Continuous improvement plan
Managing knowledge learned and building intellectual capital
Failure Modes and Effects Analysis (FMEA)
This course has been developed to enhance the knowledge and capability of people involved in the daily operation of
business processes.