Course Outlines :
Day One: The Proven Elements of
Engagement
1.
Identify the elements of
engagement
2.
Tracing an engagement
strategy to financial success
3.
Understanding positive
psychology and engagement skills
4.
Learning and applying the
mindset of positive psychology
5.
Using new perceptual powers
to see new opportunities
6.
The power of your
subconscious mind
Day Two: Emotional Intelligence &
Engagement Leadership
1.
Introduction to emotional
intelligence
2.
The influence of emotional
intelligence on decisions
3.
Self-Reflection of your
positive nature: Monitor your own emotional state
4.
Self-Management: Managing
your emotions to produce positive results
5.
Emotional self-control —
Keeping disruptive emotions and impulses in check
6.
Applying emotional
intelligence to employee and stakeholder engagement
Day Three: The Power of an
Engagement Leader to Lead People
1.
Social-Awareness: Awareness
of others’ feelings, needs, & concerns; how to handle
relationships
2.
Empathy: Sensing others’ feelings
& perspective and taking active interest in them
3.
Emotional contagion –
understanding and changing other people’s emotions
4.
Relationship-Management —
getting positive responses by followers
5.
Supporting others by
sensing the needs of others and bolstering their abilities
6.
Applying relationship
management skills to create high involvement from people
Day Four: Power of a Positive
Psychology to Change Minds
1.
Learn how to use the power
of the subconscious mind to change people
2.
Breaking old habits
3.
Applying the skill of
expectations to increase motivation in people
4.
Improving your persuasive
ability through positive communication
5.
Facilitating change –
overcoming natural reluctance to change
6.
Changing mindsets of your
people to go beyond themselves
Day Five: Creating a Culture of
Engagement
1.
The building blocks of
culture – engagement values
2.
Creating the systems to
reinforce the engagement culture and values
3.
How engagement leaders
model the way – personal execution
4.
Spreading engaging
principles throughout the organization
5.
How to measure and reward
successful engagement actions
6.
Measuring your own
Engagement Success as a Leader
Why
Choose this Training Course?
Engagement
is one of the cornerstones of how
successful corporations have learned to
improve every financial and productivity level of measures. Engagement
not only
improves employee loyalty and longevity to the company, but customer loyalty as
well. The end result
is greater improvements throughout the organization
beginning with higher loyalty and motivation levels by all
stakeholders.
Through
proven relationship building skills
learned in this program, many leaders have
improved their every day practices to get new and outstanding results
from
their people. The program focuses on two powerful skills: Emotional
Intelligence and Positive Psychology
to improve Engagement skills. These
skills are taught and applied to common business conditions to provide
the type
of applications that will yield immediate results for any organization.
What
are the Goals?
By
the end of this training course,
participants will be able to:
·
Improve organizational
engagements with customers, suppliers, leaders and employees
·
Learn powerful techniques
to overcome obstacles and improve performance
·
Apply powerful new mental
skills to create innovative ways to solve problems
·
Apply the skills of
Engagement to build strong relationships across the spectrum of
business
·
Improve your organizations
image and success with clients and supplier
Who is this Training Course for?
This training course is suitable to a wide range
of
professionals but will greatly benefit:
·
Leaders and executives of
any size or type of Organization
·
Potential leaders from the
ranks of Supervisors, Managers or Team Leaders
·
Any person in an
organization that wishes to learn the elements of engagement to build
their
value to an organization
·
Human Resource managers to
learn how to create an engagement culture