Revenue Forecasting & Analysis (RFAx)

Why
Choose this Training Course?
This
highly interactive Contracts: Reading, Writing and Negotiating training course in Dubai offers strategies and
techniques to appreciably enhance your ability to negotiate more favourable contracts, and solutions to
disputes. All business professionals need to understand what a contract does (and does not) require them and the
other party to the contract to do and the consequences of either party’s failure. Too often the wording used in
contracts is not properly understood by those who are making decisions relating to those contracts. There may
also be problems in assessing amendments proposed by the other party, and determining whether they are
reasonable, or eroding your company’s position.
This
York Britishtraining course will feature:


Guidance
and practice in drafting, amending and negotiating principal contract clauses


How
to use contract provisions to reduce both commercial risk, and risk of disputes


Use
of the appropriate wording to protect your company’s interests


Effective
management of claims and resolution of disputes


Principles
widely used in international contracting


What
are the Goals?
By
the end of this York Britishtraining course, participants will be able to:


Demonstrate
the ability to draft, negotiate and amend contracts


Recognise
key contracting issues


Appreciate
how contract clauses can be used to mitigate risk


Perform
more skilfully in negotiating claims and disputes


Use
the most effective and commercial ways to resolve disputes


Who
is this Training Course for?
This
York Britishtraining course will benefit all levels of personnel engaged in contract management, negotiation,
procurement, operations, and disputes. This training course is suitable to a wide range of contracts
professionals but will greatly benefit:


Contract
Administrators, Contract Managers and Contract Professionals


Supply
officers, Buyers, Purchasing Professionals and Procurement Officers


Project
Coordinator’s, Project Managers and other Project Professionals


Claims
Personnel, including legal advisers


Contract
Strategists and Business Audit Officers


How
will this Training Course be Presented?
This
York Britishtraining course will utilise a variety of proven adult learning techniques to ensure maximum
understanding, comprehension and retention of the information presented. Delegates will be encouraged to raise
their own issues and problems faced within their industry or organisations for discussion on a confidential
basis.

This
York Britishtraining course also includes high levels of participant discussion, group interaction, delegate
group exercises and case studies using existing contemporary English language contracts in many
jurisdictions.The Course Content
Day One: Principles and Functions of Service Level Agreements
The need to measure quality of performance
Why, when and how can SLAs help to achieve quality
Key objectives
SLAs: Contracts or Contract substitutes?
Introducing SLAs for services bought in from contractors
Use of corporate SLAs between in-house departments
Day Two: Key Elements of a Service Level Agreements
What services are being measured?
Typical quality measures
SLA Governance Frameworks: Managing, measuring and reporting service performance
Duties of the customer
Risk sharing and SLAs: Managing problems
Termination of the agreement
Day Three: Drafting your Service Level Agreement
Drafting principles
A model structure for the SLA
Essential elements of a quality SLA
Using appropriate measurement language
Carrots or sticks to encourage achievement
SLA checklists
Day Four: Managing the in-life SLA
Review processes
Using escalation to manage quality performance
Keeping the SLA relevant: Managing changes
Negotiation techniques to manage the variation
Customer intervention options with an underperforming contractor
Learning and applying lessons for the next SLA
Day Five: Using a Scorecard Approach to SLA Management
Origins of the scorecard approach
Aligning the SLA with the corporate strategy
Balancing the needs of stakeholders
Planning and Constructing a SLA scorecard
Key Performance indicators to support the SLA
Business process quality improvement