The Course Content
Day One: The Psychology of Aggression
Different forms of aggression
Assertive, submissive, manipulative and aggressive response styles
Personality clashes explained
Behavioural ways of reacting to aggression
Seeing ‘red’ – losing control
Day Two: Bullying, Harassment and Controlling Behaviour
Understand bullying and harassment
Explore and recognise the impact of bullying on individuals, teams and work culture
Learn practically based strategies for handling bullying situations
What is controlling behaviour?
The manager’s role
Day Three: Who Are the Likely Victims?
How lack of diversity and inclusion contributes to aggression
Female victims
The ‘pack’ mentality
Is it merely a male problem?
Developing a positive culture
Day Four: Spotting the Warning Signs
Developing an early warning system
Management action to intervene
How to de-escalate a situation
How behaviour breeds behaviour
Managing unpredictability (drugs, alcohol, mental health)
Day Five: Review of Techniques
The importance of staying calm and in control
Verbal and non-verbal techniques
When to get further assistance
Introducing Workplace Mediation
Legal implications