Crisis Management
Team (CMT)
and Emergency Response Team (ERT) Leaders need access to the right
information,
at the right time, and at the right level of detail, to make the
right decisions. The value of good crisis
leadership has been proven over past
years. It is accepted that the increasing range of potential incidents
and
emergencies which could affect business, disrupt production and affect global
reputation are becoming
increasingly complicated.
This new training course will
teach you
that Strategic Crisis Management is the identification, selection and
implementation of yours,
and the organization's goals and objectives, and how
utilizing your authentic Leadership qualities you will
be able to deliver great
outcomes so successfully dealing with any Crisis.
What
are
the Goals?
By the end of this training course,
participants
will be able to:
1. Acquire
an in-depth knowledge of Strategic Crisis
Management.
2. Develop
strategies so you and your team respond efficiently
and effectively.
3. Analyse
Five deadly leadership behaviors and Six winning
strategies in a crisis.
4. Implement
the Five major functional areas of Incident
Command Systems.
5. Plan for
more beneficially rewarding multi-agency
exercises.
6. Effectively
use advanced techniques that will improve
leadership performance at that
critical time.
Who is this Training Course for?
Anyone who find themselves
responsible for
leading on, or implementing Crisis Management, Emergency Response and
Business
Continuity/Recovery mechanisms.
This training course is suitable to
a wide range
of professionals but will greatly benefit:
1. Fire
Management Professionals
2. Security
Management Professionals
3. Health,
Safety and Environment personnel
4. Operation,
Asset and Facility Professionals
5. Risk,
Marketing and Insurance Professionals
6. Designated
Incident, Emergency and Crisis Response
Professionals
7. Line
Managers and Supervisors and other professionals
wishing to appraise their
comprehension of Emergency Response
8. Professionals
who have been allocated crisis management
tasks yet have had insufficient time
to devote to the subject
course outlines :
Day One: Evaluate,
Mitigate
and Responding to Challenges
· Understanding
Strategic Crisis Management
· Consider
the complete range of risks to your
organisation
· CMT and
ERT - Roles & Responsibilities
· Issues
management, master this before it becomes a
Crisis
· Who else
inside and outside the organisation should
be involved?
· Five
deadly Leadership behaviours & Six winning
strategies
· Understanding
'denial-curve' and 'group-think'
syndromes
Day Two - Planning
&
Security, who and what else should be considered?
· Security
Management & Asset Protection
· Case
Studies, why some companies fail, and others
survive?
· Based on
the previous module, self-evaluation
questionnaire
· Developing,
improving & implementing Emergency
Response Plans
· Business
Continuity Management (BCM) Strategies
· Case
Study and Workshop
Day Three -
Crisis
Communications & Incident On-Scene Management
· Incident
Command Systems (ICS)
· On Scene
Crisis Management, essential elements for
success
· Emergency
Communication Centres, avoiding the ten
most common mistakes
· Reputation
Management - Managing Social Media.
· Press
Conference & step by step guidance on how
to conduct TV interviews
· Case
Study
· Exercise:
Crisis Communications Strategy
Day Four – The
Human
Factor - What Can Go Right and What can go Wrong
· Alerting
and Warning
· Evacuation
Strategies
· Major
Incident Simulation - Role Playing Workshop
· Psychological
& Welfare concerns in Crisis
Management
· How to
improve staff morale and confidence in the
process
· Questionnaire,
are your batteries in good
condition?
· Corporate
Case Study – when the board get it wrong
Day Five –
Crisis
Management Plan Testing, Training and Exercising
· Case
Studies x 3 with the same root cause, are we
learning?
· Exercises:
a programme of learning and of
validating plans and procedures;
· How to
get advantageous results from an exercise
· Post
Incident evaluations, de-briefing skills,
managing hot & cold de-briefs
· Critique
report writing, executive summaries and
key recommendations
· Closing
the loop. Implementing recommendations,
continuing the process