Why Choose this Training Course?This York Britishtraining course enables you to implement or upgrade measurement systems in your department or organization. The training course links activity with strategy through success factors and performance measures. The training course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use.You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.This York Britishtraining course will feature:Integrating performance measures in strategic and operational management systemsHow to link Strategy to Operational ActivitiesHow to develop and use performance and result indicatorsUnderstanding success factorsMethods for developing and implementing a Performance Measurement SystemProvision of a practical resource kit for implementing performance measurementsWhat are the Goals?By the end of this York Britishtraining course, participants will be able to:Realize the benefits of utilizing an effective Performance Measurement SystemUnderstand the concept of Strategy and Strategy ExecutionDeploy a successful methodology for developing and implementing performance metricsAddress the human factors of implementing a performance measurement systemDesign and develop Dashboards and Scorecards in ExcelEvaluate and select success factors/CSFs and performance measures/KRIs/KPIsWho is this Training Course for?This York Britishtraining course is suitable to a wide range of professionals but will greatly benefit:All personnel involved in developing and implementing Performance MeasuresAdvisors, planners, and others developing Scorecards and DashboardsFunctional, Line and Operational ManagersProcess Improvement/Quality managersProject / PMO ManagersHow will this Training Course be Presented?This York Britishtraining course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes interactive discussions, delegate engagement, various topic videos, case studies and exercises.
Day One: Understanding the Current Situation and the Need for ChangeWhat is Performance Measurements and ManagementThe need for performance measurementCurrent methods of measurement and common failingsCharacteristics of good measuresDefining Strategy and how to translate it into action and ExecutionBarriers and Success Factors related to Strategy Execution Day Two: Driving the Mission statement/aims into the Organization through Success FactorsBuilding a Strategy Focused Organization (SFO)Balanced Scorecard and the Performance Metrics – The 4 PerspectivesExamples of Specific Metrics – Financial PerspectiveDefining Critical Success FactorsCharacteristics of Key Performance IndicatorsOrganization Excellence Day Three: Planning to Implement Performance MeasurementFoundation for Successful Management – The Best Practice ModelHow to develop and Standardize Performance MetricsExamples of Specific Performance Metrics – Customer PerspectiveThe 6 phase model for implementing a successful Performance Measurement SystemImplementation Phase 1: Gaining management commitment and selecting a winning team Day Four: Developing and Implementing Success Factors and Performance MeasurementsIdentifying and managing human factors in performance measurementImplementing Phase 2: Planning for Success – Strategic Business Planning FrameworkExamples of Specific Performance Metrics – Process PerspectiveImplementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps Implementation Phase 4: Performance Contracts FrameworkUsing Excel to Develop a Balanced Scorecard for your organization and to obtain the final scoreExamples of Specific Performance Metrics – Learning and Growth Perspective Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”Excel: Advanced features and skills for Dashboards and Scorecards including the followingIntroduction and Dashboard DiscussionImplementing Phase 5: Finalizing Metrics and Developing a Reporting SystemExcel hands-on Exercise – Develop a DashboardExcel hands-on Exercise – Develop a BSCImplementing Phase 6: Maintenance and Embedding the SystemReview and wrap up