Crisis
Management Team (CMT) and Emergency Response
Team (ERT) Leaders
need access to the right information, at the right time, and at the right level
of
detail, to make the right decisions. The value of good crisis leadership has
been proven over past years. It is
accepted that the increasing range of
potential incidents and emergencies which could affect business,
disrupt
production and affect global reputation are becoming increasingly complicated.
This
new training course will teach you
that
Strategic Crisis Management is the identification, selection and implementation
of yours, and the
organization's goals and objectives, and how utilizing your
authentic Leadership qualities you will be able to
deliver great outcomes so
successfully dealing with any Crisis.
What are
the Goals?
By the
end of this training course, participants
will be able to:
1.
Acquire an in-depth
knowledge of Strategic Crisis Management.
2.
Develop strategies so you
and your team respond efficiently and effectively.
3.
Analyse Five deadly
leadership behaviors and Six winning strategies in a crisis.
4.
Implement the Five major
functional areas of Incident Command Systems.
5.
Plan for more beneficially
rewarding multi-agency exercises.
6.
Effectively use advanced
techniques that will improve leadership performance at that
critical time.
Who is
this Training Course for?
Anyone
who find themselves responsible for
leading on, or implementing Crisis
Management, Emergency Response and Business Continuity/Recovery mechanisms.
This
training course is suitable to a wide
range of professionals but will greatly benefit:
1.
Fire Management
Professionals
2.
Security Management
Professionals
3.
Health, Safety and
Environment personnel
4.
Operation, Asset and
Facility Professionals
5.
Risk, Marketing and
Insurance Professionals
6.
Designated Incident,
Emergency and Crisis Response Professionals
7.
Line Managers and
Supervisors and other professionals wishing to appraise their
comprehension of
Emergency Response
8.
Professionals who have been
allocated crisis management tasks yet have had insufficient
time to devote to
the subject
course outlines :
Day
One: Evaluate, Mitigate and Responding to
Challenges
·
Understanding Strategic
Crisis Management
·
Consider the complete range
of risks to your organisation
·
CMT and ERT - Roles &
Responsibilities
·
Issues management, master
this before it becomes a Crisis
·
Who else inside and outside
the organisation should be involved?
·
Five deadly Leadership
behaviours & Six winning strategies
·
Understanding
'denial-curve' and 'group-think' syndromes
Day
Two - Planning & Security, who and what
else should be considered?
·
Security Management &
Asset Protection
·
Case Studies, why some
companies fail, and others survive?
·
Based on the previous
module, self-evaluation questionnaire
·
Developing, improving &
implementing Emergency Response Plans
·
Business Continuity
Management (BCM) Strategies
·
Case Study and Workshop
Day
Three - Crisis Communications &
Incident On-Scene Management
·
Incident Command Systems
(ICS)
·
On Scene Crisis Management,
essential elements for success
·
Emergency Communication
Centres, avoiding the ten most common mistakes
·
Reputation Management -
Managing Social Media.
·
Press Conference & step
by step guidance on how to conduct TV interviews
·
Case Study
·
Exercise: Crisis
Communications Strategy
Day
Four – The Human Factor - What Can Go
Right and What can go Wrong
·
Alerting and Warning
·
Evacuation Strategies
·
Major Incident Simulation -
Role Playing Workshop
·
Psychological & Welfare
concerns in Crisis Management
·
How to improve staff morale
and confidence in the process
·
Questionnaire, are your
batteries in good condition?
·
Corporate Case Study – when
the board get it wrong
Day
Five – Crisis Management Plan Testing,
Training and Exercising
·
Case Studies x 3 with the
same root cause, are we learning?
·
Exercises: a programme of
learning and of validating plans and procedures;
·
How to get advantageous
results from an exercise
·
Post Incident evaluations,
de-briefing skills, managing hot & cold de-briefs
·
Critique report writing,
executive summaries and key recommendations
·
Closing the loop.
Implementing recommendations, continuing the process