Day One: Introduction to Bench marking and KPIDifferent Performance Indicators (Pis) for Different AirportsInternal versus External Bench markingBench marking CautionsRelationship to ICAO Performance Management PoliciesCore Key Performance Areas and IndicatorsIntroduction to DEA as a Pioneer Bench marking ApproachBasic CCR Model Day Two: Safety, Security and Service QualityRunway Incursions & AccidentsBird StrikesPublic Injuries & Occupational InjuriesAir side Capacity/Delay ApproachLevel of Customer Satisfaction (LOS)The Output-Oriented ModelTriple “S” Case Study Bench marking Implementation using DEA Approach Day Three: Productivity/Cost EffectivenessPassengers and Aircraft Movements per EmployeeAircraft Movements per GateTotal Cost per Passenger and Total Cost per MovementOperating Cost per WLU and Total Cost per WLUOperating Cost per Passenger and Operating Cost per MovementA Hybrid Measure of EfficiencyProductivity Case Study Bench marking Implementation using DEA PackageDay Four: Financial/CommercialAeronautical Revenue per Passenger and per MovementNon-Aeronautical Operating Revenue as Percent of Total Operating RevenueNon-Aeronautical Operating Revenue per PassengerDebt Service as Percentage of Operating RevenueLong-Term Debt per PassengerDebt to EBITD A Ratio and EBITD A per PassengerReturns to ScaleDay Five: EnvironmentalCarbon Footprint & Waste RecyclingRenewable Energy Purchased by the AirportUtilities/Energy Usage per Square Meter of TerminalWater Consumption per PassengerFull-scale Case Study Benchmarking Implementation using DEA PackageA Site Evaluation Study for Relocating Japanese Government Agencies out of Tokyo
Why Choose this Training Course?Because the airport is the center of air transport industry, this interactive, applications-driven 5-day training course will highlight the Airport Performance Evaluation using DEA (Data Envelopment Analysis) Approach. It explores the different types of KPIs (e.g.: Safety, Security, and Service Quality, financial, commercial, and operational environmental… etc.), and introduce the bench marking techniques with highlighting probably the most efficient bench marking tool (DEA).This York British training course in Dubai focuses on how to create a clearer understanding of how to Evaluate Airport Performance using DEA Approach.This York British training course will feature:How to Determine and measure the KPI in different Domains within the AirportHow to Evaluate & optimize various operating and non-operating Costs at airports & the Aeronautical and Non- Aeronautical revenues at airportsFocusing on the complex relationships between airport systems that serve their airports in optimal waysDiscussions on the various types of airport planning studies & the factors that are considered in terminal area planningApplying the capacity measurements to airport facilities and the various strategies to reduce delay at airportsThe importance of the A-CDM & the future of commercial air carriersWhat are the Goals?By the end of this York British training course, participants will be able to:Define the different types of Airport Key Performance Indicators (A-KPI)Understand the DEA Bench marking approach for OptimizationExploring the KPI Related to Airports components e.g.: Safety, Security, Operations, Commercials and EnvironmentGain insight about the weakness and strengths in your Airport for the purpose of optimizationUnderstand the methodology of converting “Qualitative” Inputs into “Quantitative” for the purpose of Airport Scientific ManagementWho is this Training Course for?This York British training course is suitable to a wide range of professionals but will greatly benefit:Airport operational Managers and specialistsAirport financial & commercial Managers and specialistsAirport Safety Managers & specialistsThe personal planning to get strategic overview on the Airport industryCivil Aviation Authorities Middle and Top managements staffHow will this Training Course be Presented?This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The daily workshops will be highly interactive and participate. This involves regular discussion of applications as well as hands-on exposure to Airport planning and Performance evaluation using DEA Approach.Delegates are strongly encouraged to bring their own work domain. This adds greater relevance to the content.