Day
One: Understanding the Issues Associated with Shift Working
Shift
Working Self-Assessment - How does your operation measure up?
Communication
Continuity
of operation and Consistency of approach
Benchmarking
against world-class operations
Shift-to-shift
handover
Fatigue
and its consequences and other People issues
Sharing
the specific issues of the training course delegates
Case
Studies
Day
Two: Effective Communications, Effective Shift Handover & Continuity of Operation
Deliver
effective management communication to all shifts
Improve
shift leader-team communications
Develop
effective interfaces across shifts
Best
practices for effective shift handover and Start of shift meetings
Teamwork
Effective
standard operating procedures
Training
and developing Shift Teams
Case
Studies
Day
Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
Evolution
of the role of supervisor
Training
and developing effective supervisors
Benchmarking
performance of supervisors
Understanding
CI
Workplace
organization, 5S and TPS
Management
visibility/GEMBA
Case
Studies
Day
Four: Dealing with Fatigue, Pros and Cons of Different Shift Systems
The
body clock and circadian rhythms
Causes
of fatigue & Fatigue Countermeasures
Ergonomics
History
of shift working
Alternative
Shift Schedules
Analysis
of delegates' shift schedules and issues
Case
Studies
Day
Five: Dealing with People Issues on Shift
Managing
performance
Dealing
with poor performance
Improving
Motivation and Counseling
Discipline
Consistency
of approach
Applying
the Learning - Group Vision and Action Plan
Case
Studies
Why
Choose this Training Course?
Whether
you work in the oil & gas industry, process industries, network service providers, hospitals or hotels, what
all these have in common is multi-shift operations. For a facility to operate safely and efficiently 24/7, it is
necessary to apply best practices to shift working. Multiple-shift operation poses a challenge because of the
potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This
can result in a significantly increased risk of incidents and operational problems such as reduced throughput,
poor communication and increased levels of waste. What is needed is a way of working that fosters common goals
and a seamless flow of information, processes and products throughout your operation.
This
York Britishtraining course will reveal how the world's most successful companies manage multiple-shift 24-hour
operations. In order to succeed in today’s highly competitive global economy, all 24-hour operations must
continuously improve to deliver world-class people and process performance. This requires highly motivated and
skilled shift supervisors and managers, who are capable of getting the very best from all of the resources
available to them, crucially ensuring that the needs of the shift teams are met in terms of personal well-being,
the personal development of excellent operators and team development.
This
York Britishtraining course will feature:
Why
24/7 operation needs multiple-shift working
How
Shift working introduces extra challenges
Communication
and leadership for shift working
Why
shift working increases risk from fatigue and at changeover
Development
of strategies to manage shift risks and issues and become a world-class 24/7 operation
What
are the Goals?
By
the end of this York Britishtraining course, participants will be able to:
Recognize
and appreciate the issues associated with 24/7 shift operation
Identify
strategies to deal with the issues
Benchmark
your performance against that of world-class facilities and explore alternative shift schedules
Develop
effective Shift Supervisors
Create
an Action Plan for continuous improvement back at work
Who
is this Training Course for?
This
training course is suitable to a wide range of professionals but will greatly benefit delegates new to shift
working environments, as well as those with many years experience of shift work, from both process and
non-process industries, namely:
Plant/operations
personnel and managers, shift supervisors and shift team leaders
Personnel
interested in Quality and Quality Assurance
Maintenance
and Engineering Personnel
Training
& Development Personnel
Personnel
from Logistics or Network Support Teams
Personnel
from Customer Service at any level
HR
Personnel and those involved in Staff health and welfare at any level
How
will this Training Course be Presented?
This
training course will utilise a variety of proven adult learning techniques to ensure maximum understanding,
comprehension and retention of the information presented. This includes a combination of lecture, discussion and
group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to
the session for group discussion. In addition, we will discuss Best Practices currently used at participants'
companies so that delegates will have the opportunity to learn from numerous sources. Each delegate will develop
a personal Action Plan that will help guide future improvement efforts back at work.