Why Choose this Training Course?It is widely acknowledged that women perform better and more successfully in situations where a high degree of empathy, communication skills and interpersonal skills are required. Every organisation has at least one or two women who seem to know and work well with everyone. They get things done faster, more efficiently and seemingly with less stress and manage to lower the emotional temperature in situations. What’s the secret to their success - the ability to build and maintain workplace relationships and confront situations assertively and openly.This York Britishcomprehensive and innovative training course will help delegates to build on their existing skill base and enhance the way they work with others. The ability to interpret non-verbal communication effectively is a key basis of any good communicator and this intensive 5-day training course will develop this skill as well as the other essential communication skills required in the workplace to deal with a range of challenging situations.This training course will feature:The essential interpersonal skillsEmotional intelligence and empathyThe role of communication in effective workplace relationshipsUsing key skills to resolve and defuse situationsDealing effectively with different personalitiesWhat are the Goals?By the end of this training course, participants will be able to:Explain the psychological framework of good working relationshipsUnderstand the way personalities react differently to situations Analyse the origins of inappropriate behaviour and poor performanceVary their social style in a range of situationsApply their communication skills to facilitate teamwork and co-operationWho is this Training Course for?This York Britishtraining course is suitable to a wide range of female professionals but will greatly benefit:Senior managers, especially those who are newly promotedLine managers and supervisors HR generalists & Business PartnersHR specialistsPersonal AssistantsHow will this Training Course be Presented?This York Britishtraining course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes self-report analysis and evaluation, questionnaires, group discussions and exercises, videos, detailed feedback and review from fellow delegates and input from the training course tutor.
Day One: Communication and Interpersonal SkillsUnderstanding the importance of ‘people’ skills and how they affect the jobDetermining interpersonal strengths and weaknessesEvaluating common behaviour stylesDefining what makes people ‘difficult’Emotional intelligence and empathyNonverbal communication Day Two: Selection & Promotion InterviewingThe purpose of the interviewUnderstanding the requirements of the roleBehavioural and competence-based questionsQuestioning and listening skillsProbing and contrary evidencePractical Session Day Three: Using Workplace MediationWhat is mediation?Who can mediate and what can be mediated?Stages in mediationHow to handle an impasseComing to agreementPractical Session Day Four: Developing Negation and Persuasion SkillsThe process of negotiatingNegotiating is not compromising or compellingRange of possible outcomesThe successful negotiatorMistakes to avoidPractical session Day Five: Conducting InvestigationsWhich situations require and independent investigator?The responsibilities of the employerThe rights of the employeeThe stages of an investigationThe role of suspension and dismissalPractical session