Certified Information Technology Manager (CITM)

Course Content

Module 1: IT strategy

• The need for IT
• Enterprise Architecture
• Service catalogue
• Service level management
• Sustainable development

Module 2: IT Organization
• Personnel need
• Roles and responsibilities
• Sourcing
• Selection process
• Hiring
• Managing staff
• Career planning
• Training/job rotation
• Performance appraisal
• Staff departures

Module 3: Vendors Selection and Management
• Vendor selection
• RFI
• RFP
• Proposal evaluation
• Vendor reference checks
• Contract negotiation

Module 4: Project Management
• Methodologies
• Project organization
• Starting-up/Initiating
• Planning/Initiating a project
• Risk
• Quality
• Scope
• Work/Product Breakdown Structure
• Scheduling
• Cost
• Communication

Module 5: Application Management
• Software Development Life Cycle (SDLC)
• Software Quality Assurance (SQA)
• Requirements
• Development
• Testing
• Adoption (Implementation)
• Maintenance

Module 6: Service Management
• Problem management
• Change management

Module 7: Business Continuity Planning
• Resources
• Relocation of staff
• Information requirement
• Backup strategies
• Site selection
• Business Continuity Plan

Module 8: Risk Management
• Guidelines
• Context establishment
• Identification
• Analysis
• Evaluation
• Treatment
• Communication
• Monitoring and control

Module 9: Information Security Management
• Standards
• Confidentiality
• Integrity
• Availability
• Control types
• Guideline for controls selection
• Control categories
• Information security awareness program
• Security incident response

Module 10: Information and Knowledge Management
• Information management
• Data management
• Information and data management technologies
• Business Intelligence
• Best practices and pitfalls in data governance

Module 11: Business Change Management
• Frameworks
• Business Relationship Management (BRM)
• Objectives
• Life cycle activities
• Building the business
• Alignment

Module 12: Technology Trends
• Research and Development
• Blockchain
• Big Data
• Artificial Intelligence

Module 13: Quality
• Standards and guidelines
• Objectives and activities