The Course Content
Day One: Evaluate, Mitigate and Responding to Challenges
Understanding Strategic Crisis Management
Consider the complete range of risks to your organisation
CMT and ERT - Roles & Responsibilities
Issues management, master this before it becomes a Crisis
Who else inside and outside the organisation should be involved
Five deadly Leadership behaviours & Six winning strategies
Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Planning & Security – Who and What Else Should be Considered
Security Management & Asset Protection
Case Studies, why some companies fail, and others survive
Based on the previous module, self-evaluation questionnaire
Developing, improving & implementing Emergency Response Plans
Business Continuity Management (BCM) Strategies
Case Study and Workshop
Day Three: Crisis Communications & Incident On-Scene Management
Incident Command Systems (ICS)
On Scene Crisis Management, essential elements for success
Emergency Communication Centres, avoiding the ten most common mistakes
Reputation Management - Managing Social Media
Press Conference & step by step guidance on how to conduct TV interviews
Case Study
Exercise: Crisis Communications Strategy
Day Four: The Human Factor – What Can Go Right and What Can Go Wrong?
Alerting and Warning
Evacuation Strategies
Major Incident Simulation - Role Playing Workshop
Psychological & Welfare concerns in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition
Corporate Case Study – when the board get it wrong
Day Five: Crisis Management Plan Testing, Training and Exercising
Case Studies x 3 with the same root cause, are we learning
Exercises: a programme of learning and of validating plans and procedures
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
Critique report writing, executive summaries and key recommendations
Closing the loop. Implementing recommendations, continuing the process