The Course Content
Module 1 - HR Essentials for Effective Management
Day One: Building an Effective Foundation
The case for Effective People Management
The role of effective Talent Identification and Selection in helping the business achieve its corporate goals
Creating effective job descriptions, key selection criteria and competencies required to prepare for the process
Assessment centres and selection techniques to achieve better predictive accuracy
Evidence based Behavioural Based Interviews and other assessments
Effective selection and screening methods
Day Two: Talent Management
Talent Management and productivity goals
Recruiting & Selecting Exceptional Internal and External Talent
Ensuring effective Orientation and Retention of Talent
Role of Employee Engagement and Motivation
Effective Development of Talent
Succession Planning for sustainability and business continuity
Day Three: Learning & Development
Key role of Learning and Development to the success of the organisation
Effective Training and Development Solutions
Alignment of Learning and Development with Career Management
Building effective Business Curriculums
Coaching and Mentoring for Managers
Leadership Development for Sustained success
Day Four: Performance Management
The Performance Management Cycle
Setting Objectives, KPIs and Performance Standards
Holding Effective Review Conversations
Giving and Receiving effective Feedback
Causes of Poor Performance & Dealing with Poor Performance
Performance Management and the Disciplinary Process
Day Five: Motivation and Recognition
Understanding Motivation in the organisational context
Meaningful objectives and alignment to work
Effective Recognition techniques
Effective Employee Engagement
Workshop Learning reviews
Action planning for Sustainability
Module 2 - Coaching, Mentoring & Career Development for Success
Day Six: The Coaching Foundation
Types of Workplace Coaching
Distinguishing between coaching, mentoring and counselling
Key coaching skills for effective performance
Assessing coaching skills
Meeting ethical guidelines and professional standards
Introducing Coaching Models - PEDICR & GROW
Day Seven: Advanced Communication Skills for Coaching & Mentoring
Understanding self & others - personal communication styles
Importance of Active listening
SOLER Model for Active Listening
Effective questioning techniques
Language - verbal and non-verbal
Consolidation - Conducting a coaching session
Day Eight: Mentoring Techniques & Practices
Objectives and benefits of mentoring
Corporate mentorship programs
Most commonly used techniques among mentors
Mentoring relationships: formal and informal
Pitfalls to be avoided for effective Mentoring
Consolidation – Conducting a Mentoring session
Day Nine: Learning and Development Principles
Understanding human development and learning
The 70:20:10 Model
Learning Styles – Honey & Mumford
Best practices in career development
Developing your career SWOT
Career planning & Talent Management
Day Ten: Enabling Organisations for Effective Performance
Common workplace issues
Developing workplace counselling programs (EAPs)
Managing Workplace Conflict
Coaching to address and reduce conflict
Assessing Organisational Readiness for sustainability
Personal Action Planning