The Course Content
Day One: People – The Key to Business Activities
Earn their respect
Help them to recognize their true potential
Making individuals feel valued and respected
Factors in Team Development
Dealing with Conflict in Teams
Giving Feedback for Improved Performance
Day Two: Build Resilience to Volatile Challenges
Change the Culture
Adapt to new technology
Developing the Right Attitude
Characteristics of Adaptive Leadership
Openness to New Ideas
Creating a Creative Climate
Day Three: Risk and Experimentation in an Uncertain World
Uncertainty - Many facts may not be known
Complexity - You must consider many interrelated factors
High-risk consequences - The impact of the decision may be significant
Divergent and diverse thinking
Interpersonal issues - It can be difficult to predict how other people will react
Tools and Techniques in Decision Making
Day Four: Identifying Future Complexities
Goal setting and prioritization
Deliberate vs. experimental approaches
Formalizing trial and error methods for improvement and innovation
Planning for implementation
Organizing for implementation
Test phases and pilot projects
Day Five: Managing Change in an Ambiguous World
Creating a vision to change
Managing the principles of change
Dealing with resistance
Managing the four states & reactions to change
Tools & techniques to assist the change process
Empowering people to act