The Course Content
Day One – Understanding the Psychology of Communication
The psychology of communication
Different ways to communicate electronically and in-person
The dangers of digital communication
Communication barriers and how to overcome them
Restricting PowerPoint to enhance communication
Day Two – Improving e-Communication
Recognising e-communication advantages and disadvantages
Online meetings – avoiding “Zoom Fatigue.”
Instant messaging, podcasts, and blogs
Corporate websites – are they still relevant?
e-Communication barriers and how to overcome them
Day Three –Neuro-scientific and Brain Research into Communication
Communication starts with the eyes
Neuro-scientific communication – the role of the brain image
Our brain cannot cope with too much information
Multi-tasking – does it work?
The impact of emotions on behaviour
Day Four – The Science of Communication
Communicating across cultures – the science
Communication is not all about body language
Turning off your smartphone can make you work better
Why do people troll and what to do about it?
The latest exciting brain studies
Day Five – Becoming a Master Communicator
Using big words does not make you look smarter
Understanding other generations (Boomer, X, Millennial, & Z)
Communication across generations
Avoiding ‘groupthink’ in decision making
Personal action planning