The Course Content
Day One: Introduction and Background
Introduction – The Process Perspective – what is it?
The intellectual roots and linkages of the perspective to TQM and “Lean”
Historical cases of its application
Relationship to other strategic business management processes
Resources and facilities required to implement the approach
Practical effect of adopting the process perspective
Day Two: A Process Analytic Workshop
Using the approach to understand and analyze the business of an imaginary client described in student case study material
Process Effectiveness explained and examined
Process Efficiency explained and examined
Creation of a process “atlas”
Formulation of the desired end-state
Analysis of the corporate “terrain” in which process improvements must operate
Day Three: Business Transformation through the Process Perspective
The “horizontal” view of businesses as distinct from the vertical silo view
“Swimlane” analysis of business value chains
Engaging and motivating the organization’s resources
Business Process analysis as part of Total Quality Management and “Lean”
Measurement and Display as an aid to understanding
Building a process-thinking culture
Day Four: The Process Perspective Linked to Common Analytic Tools
Porter’s Five Forces analysis
SWOT and Force-field analysis
The Boston Matrix
The Ansoff Matrix
The Communications Matrix©
The Balanced Scorecard
Day Five: From Concept to Practical Reality
Communicating the approach to stakeholders in the business
Building the process approach into the business plan
Stepping stones, trip-ups and milestones
Designing “breakthrough projects” to transform key processes
Continuous improvement of the process
The “proof of the pudding”