The Course Content
Day One : Leadership Skills Required of a New Manager / Supervisor
Understanding of your management and supervisory leadership skills and development needs
Challenges managers and supervisors face in a VUCA world
The difference between leadership and management and the role of the manager
Identifying how organisations evolve and change over time
The new thinking about leadership in today’s successful organisations
Understanding the managers role in supporting strategic management and customer focus
Day Two: Importance of Goal Setting and Planning for a New Manager / Supervisor
Developing goals and objectives that align with the company’s strategic and business plan
Developing and maintaining personal goals, objectives and actions
Developing a concept of planning based on recognised tools and approaches and standardised principles
Identifying the role of stakeholders in effective planning
Using a planning process to set planning goals and get work started
Developing and implementing goals and plans with your team
Day Three: Time Management and Communication as Effective Disciplines for New Managers / Supervisors
Understanding how time is used in the working situation by self and others
Determining the challenges for effective time management
Using a process to identify time issues and solutions to the issues
Learning how delegation and empowerment are used in time management
Using effective communication to foster efficiency
Understanding the impacts of verbal and non-verbal communication on time management and performance
Day Four: How New Managers / Supervisors Build Effective Working Relationships
Characteristics of effective working relationships
Identification of the personal communication and relationship building styles and approaches
Exploring your strengths and challenges when building working relationships
Tools and approaches to support the development of trust with colleagues and others
Understanding stages of team development and how it can be supported and managed
Understanding how to work effectively with different personalities and styles
Day Five: Developing Personal and Work Group Improvement Plans
Encouraging and supporting innovation and creativity leading to improvements
Understanding and managing interpersonal work group dynamics and relationships
Identification of the differing responses to change within teams and colleagues
Dealing with change resistance
Developing action plans for personal and work group improvement