The Course Content
Day One: Performance Measurement: The Starting Point for Improvement
The Need for Performance Measurement
The impact of Lean and Agile methods
Data Use and Abuse: How to use Data Constructively
Selecting the ‘vital few’ Performance Measures
Performance measures in Operations and Projects
Current good practice in Performance Measurement
Day Two: Using Measurements for Continuous Improvement
Understanding Variation: The key to understanding performance
What histograms, run charts and control charts tell us about performance
The Range and Standard Deviation
Introduction to Control Charts
How to Improve a Process
Problem and Mission Statements
Day Three: An Overview of Lean and Agile Tools and Techniques
What are Lean and Agile?
The key principles of Lean management
Project failures and the origins of Agile
The fusion of Lean and Agile approaches – the current state of the art
Analysing a Lean and Agile process or project
Applying the tools and techniques in practice
Day Four: Benchmarking, Measurement and Improvement
Benchmarking process and project performance
Identifying causes of problems, and potential solutions through benchmarking
Demonstrating the link between a cause and its effect
Investigating Relationships between Variables
The role of Knowledge Management
How the tools integrate with Lean and Agile methods
Day Five: Running a Successful Benchmarking Project
Scoping and planning benchmarking study
Identifying and selecting benchmarking Metrics & Partners
Running effective Lean and Agile projects and processes
Integrating performance management with Lean and Agile
The role of benchmarking in change management