he Course Content
Day One: Communicating Effectively in Writing
Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
Gold standard letter writing: improving structure, readability and responses
Email etiquette: 25 tips to improve how people read and interpret your emails
Powerful reports: structuring reports so readers can easily find the information they are interested in
Day Two: Communicating Effectively Face-to-face
Creating and delivering presentations and speeches that keep audiences riveted and lead to action
Presenting with impact: personal image, tone of voice, body language, overcoming nerves
Giving feedback: understanding when and how to give constructive feedback
Receiving feedback positively so it is useful and helpful
Managing upwards: communicating needs upwards and winning support from more senior managers
Building personal credibility with more senior managers through lots of positive interactions
Day Three: Improving Relationships with Team Members
Active listening: paying attention to words and body language
Asking good questions and listening to answers, checking understanding and reframing
Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
Using metaphors, imagery, stories and analogies to explain complex topics
Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
Aiming for commitment, not just agreement
Day Four: Working with Other Teams and Suppliers
Collaborating: sharing and encouraging others to share ideas and information
Developing a collaborative mindset
Win win negotiations: essential core skills and knowledge for negotiating
Four approaches for achieving outcomes people commit to and deliver
Building consensus: reaching agreement during decision making that everyone is willing to support
Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
Day Five: Authenticity and Personal Effectiveness
Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
Managing difficult people and coping in difficult situations
Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
Developing an assertiveness style that is authentic for our personality and culture
Action planning