The Course Content
Day One: Understanding Emotional Excellence
What is IQ, EQ and Emotional Excellence
Developing self-awareness through personality assessment
What should you do less?
What should you do more?
Applying 360 feedback to develop our emotional intelligence
Developing an emotionally excellent team
Day Two: Emotional Intelligence for Relationship Building
Your areas of growth as perceived by others
Your leadership strengths as perceived by others
Receiving 360 feedback from the supervisor
How others perceive you when handling change in the workplace
Developing emotionally healthy working relationships
Fostering synergy in the team
Day Three: Leading With Emotional Intelligence During Crisis
Assertiveness to express feelings
Receiving 360 feedback from subordinates
Confronting problem employees
Leading others during sudden changes
Balancing work and family while under pressure
Applying choice theory to enhance eustress
Day Four: Leading Change with Emotional Intelligence
Improving interpersonal communication
Receiving 360 feedback from peers
Managing stress in times of change
Removing blocks to creativity in times of change
Supporting team members in times of change
Transforming blocks to opportunities
Day Five: People Building for an Emotionally Intelligent Workplace
What is empowerment
Empowering employees to achieve shared vision
Characteristics of an empowered leader
Motivating employees for success
Leadership excellence for achieving breakthroughs
Developing a personal action plan