The Course Content
Day One: Learning a Different “Smarts”
IQ and EQ defined
Intrapersonal and Interpersonal skills
Emotional Intelligence in the workplace
Your personality style
Understanding and validating emotions in others
Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
Getting organized for peak performance
The power of behavioral change
How to change our perspective
Setting goals for behavioral management
Stopping procrastination
Workload analysis for time management
Day Three: Communication for Conflict Resolution
Understanding conflict
To talk or not to talk
Preventing conflict problems
Core reasons for conflicts
Assertive anger for handling conflicts
How to de-stress during conflict
Day Four: Self-esteem for Achieving Success
Stages of human development
Self-esteem definition
Building confidence in others
How to create positive impressions
Increasing your self-esteem
Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
Causes of workplace pressure
Identifying pressure points
How to recognize others’ emotions
Coping with stress
Expressing yourself while under pressure
Developing a personal action plan