The Course Content
Day One: Mastering your Workload
What is your personal and work vision?
The secrets to working smarter rather than harder
Achieving long and short term goals through proper scheduling and prioritizing
Setting up administrative systems and procedures that work
Time Management secrets to adopt and time wasters to avoid
The latest technology to help you achieve administrative excellence
Day Two: Essential Communication Skills
Common communication styles
How to be an assertive communicator
How to set boundaries without saying "no"
Understanding different personality types
Dealing with difficult personalities and situations
Emotional intelligence at work
Avoiding ego games and unnecessary conflicts
Day Three: Working with your Boss and your Team
Managing administrative responsibilities in the virtual work place
Developing a strategic partnership with your boss
Keeping on top of calendars, appointments and schedules
Making travel and accommodation arrangements
Preparing the office and tasks for your absence – holiday or lockdown
Organising, attending and minuting meetings – online and in person
Day Four: Professionalism in the Workplace
Handling the Phone Professionally – avoiding common mistakes we all make
Writing friendly and professional emails
Social media and technology savviness
Mind Mapping for organising and planning
Event planning – Small and medium sized project planning basics
Making confident, clear presentations – on line or in person
Maintaining your professional image – even whilst working at home
Day Five: Self and Stress Management
Managing your responsibilities, roles, resources and relationships from the inside-out
The power of the sub-consciousness
How to remain motivated and passionate about work in times of uncertainty
Handling stress and pressure and anger at work
Work life balance – how to achieve it
Taking care of yourself and others without burn out
Where to go from here – continuing professional development