Day One: The Core Interpersonal Skill
Person-to-Person communication
Barriers to effective communication
Non-verbal communication
The Active listening models
Styles of communication
Preparing and delivering great presentations
Day Two: Building Winning Working Relationships
The TRUST Factor
Avoiding the collusion phenomenon
A Change of Heart
Interpersonal Dialogue: Core Principles
Understand the definition and meaning of interpersonal
Harnessing harmful behavior
Day Three: Understanding Groups and Team Dynamics
High performing teams vs. traditional work group
The three elements of high-performance teams
Understanding the types of teams
The stages of team development
Team member styles
Capitalizing on the team player styles within your team
Day Four: Teamwork and Collaboration
Giving and receiving effective feedback
Dealing with conflict Constructively
Symptoms of conflict situations
Getting to win-win
Understanding team player styles
Fostering and encouraging team creativity
Day Five: Increasing Personal Productivity
Growing your personal power
Achieving emotional excellence inner mastery
Our time and your life
Growing personal productivity
Direction through personal Integrity
Designing a strategic plan for your life and career
Module 2: Innovation & Productivity in the Workplace
Day Six: The Power of Self
Building the positive self-image
Establishing empowering beliefs
NLP and the power of optimism to create the future you deserve
The power of proactivity: the first competence on the road to excellence
Psychological profiling: the science of personality and performance
Professional competence: the added value you bring to the organisation
Day Seven: Creating Organisational Value
Prioritization and time management: focusing on the critical objectives
Taking control: essential tips for personal productivity
Transformational objectives: From SMART performance to SMARTER performance
Leading productive meetings work: managing appreciating and utilizing diversity
Leading meetings with creative flair: thinking differently for new answers
Project management overview and fundamentals: first steps
Day Eight: Adding Value through Relationship Awareness
Micro political conflict in organisations: the transactional analysis perspective
Personality traits, behaviours and conflict management
Relationship Awareness Theory: managing my personal response to conflict
Managing without confrontation: assertive communications
Preparing for effective negotiating: influence and the characteristics of world class negotiators
Generating Productive Outcomes: the Agreement Box model of ‘win- win’
Day Nine: Harnessing Diversity and Creativity in the Team
Valuing diversity: working with global, culturally diverse teams
The value proposition afforded by High Performing Teams
Avoiding dysfunctional performance
Grounded theory: needs analysis evaluation of current performance
Harnessing diversity for productive outcomes
Aligning purpose, productivity and profitability
Day Ten: Leading with Initiative: Being Proactive
Being proactive and capitalizing on opportunity
Leading from where you are in the organisation: building credibility
Emotional Intelligence and outcomes
Leadership styles and organisational climate
Building Trust: the 4 C model to engage and empower others
Course review and commitment statement