The Course Content
Day One: Introduction to Policy & Procedure Writing
Introduction
Why they are important
What makes a good policy
The structure of policy and procedures
Writing styles
Incorporation of other documents
Day Two: The Governance and Roles involved in Policy
Practical activities
The role of policy and procedures
What needs to be included
Who needs to be involved
The review process
The approval process
Day Three: How to Implement Policy & Procedures
Review examples of policy and procedures
Avoiding ambiguity
Standards - ISO
Communications
How to ensure staff compliance
Maintenance
Day Four: Drafting Policy & Procedure
Drafting guides
Best practice
Useful and relevant tips
Effective writing
Commercials
Drafting exercises
Day Five: Case Studies and Workshops
Case Studies
Publication
Workshop objectives
Group workshop/exercises
Group discussion
Course review/wrap-up