The Course Content
Day One: Gaining Insight to Thought Processes
Knowing my inner dialogue
Identifying my strengths and weaknesses
Bridging the personality style differences
Managing first impressions
Speaking with impact
Case study
Day Two: Collaborative Communication
Active listening assessment
What is active listening
Becoming a good listener
Understanding body language
Getting over listening blocks
Case study: Collaborative Communication
Day Three: Collaborative Problem-Solving
How to define a problem
Making winning decisions
Ingredients for intelligent decision making
Decision making traps
The problem-solving model
Working towards collaborative group decisions
Day Four: Creative Thinking and Collaborative Intelligence
What is creativity and innovation
Increasing your creativity
Building a creative environment
Creative problem-solving model
Solution planning worksheet
Creative techniques for innovation
Day Five: Managing Pressure and Conflicts
What are your pressure points?
Steps for emotionally intelligent communication
Expressing yourself assertively
Effective conflict resolution
Working on priorities
Personal Action Plan