The Course Content
Day One: The Core Interpersonal Skill
Person-to-Person communication
Barriers to effective communication
Non-verbal communication
The Active listening models
Styles of communication
Preparing and delivering great presentations
Day Two: Building Winning Working Relationships
The TRUST Factor
Avoiding the collusion phenomenon
A Change of Heart
Interpersonal Dialogue: Core Principles
Understand the definition and meaning of interpersonal
Harnessing harmful behavior
Day Three: Understanding Groups and Team Dynamics
High performing teams vs. traditional work group
The three elements of high-performance teams
Understanding the types of teams
The stages of team development
Team member styles
Capitalizing on the team player styles within your team
Day Four: Teamwork and Collaboration
Giving and receiving effective feedback
Dealing with conflict Constructively
Symptoms of conflict situations
Getting to win-win
Understanding team player styles
Fostering and encouraging team creativity
Day Five: Increasing Personal Productivity
Growing your personal power
Achieving emotional excellence inner mastery
Our time and your life
Growing personal productivity
Direction through personal Integrity
Designing a strategic plan for your life and career