Day 1:
- IT fundamentals and service management (ITIL)
- Data governance and analytics basics
- Baseline assessment and learning goals
Day 2:
- Cybersecurity essentials and controls
- Systems integration and APIs
- Tools, checklists and practical templates
Day 3:
- Lean tools: waste elimination and standard work
- IT project delivery and change management
- Case study workshop and facilitated practice
Day 4:
- Process mapping, SIPOC and root cause analysis
- IT governance and policy management
- Advanced applications and performance measurement
Day 5:
- Capstone simulation / group project
- Personal action plan (90‑day) and stakeholder commitments
- Knowledge check and course close‑out
This 5‑day program, “Refinery System Process Analysis & Testing using Agent Based Simulation”, provides a structured, practice‑led learning journey covering the core concepts, best‑practice frameworks, and hands‑on applications in Information Technology. The course blends expert instruction, case discussions, guided exercises, and peer learning to ensure transfer to the workplace. Key themes include it fundamentals and service management (itil), cybersecurity essentials and controls, and cloud concepts and architecture overview. Participants will leave with practical tools, templates, and a 90‑day action plan to apply immediately in their roles. Ideal for professionals, supervisors, and managers seeking measurable improvement in performance and decision quality.