The Course Content
Day One: Human Resource Management
Introducing Human Resource Management (HRM)
Main activities, responsibilities and tasks of HRM
Strategic HRM and HR Administration
The new models of HRM
Administration and business support
Day Two: HR Administration and Performance Management
Measuring and reducing absenteeism
Introduction to HR databases and computer systems
Security and confidentiality of employee records
Performance management in a multi-cultural setting
Appraisal systems that work
Day Three: Recruitment, Resourcing & Reward
Pay and reward, compensation and benefits
Total reward and retention
The stages of recruitment and selection
The use and limitations of aptitude tests and psychometrics
Assessment and development centres
Day Four: Supporting & Empowering Employees
Orientation for new employees
Employee diversity & inclusion
Employee Assistance Programmes (EAP)
Bullying and harassment
Conducting exit interviews
Day Five: Effective Training Administration
Mastering the training cycle
Critical administrative work in training and development
What is training needs analysis (TNA)?
An overview of training evaluation methods
Personal action planning