Day 1:
- Strategic HR and workforce planning
- Learning, development and succession planning
- Baseline assessment and learning goals
Day 2:
- Talent acquisition and interviewing
- Compensation, benefits and job evaluation
- Tools, checklists and practical templates
Day 3:
- Performance management and appraisal systems
- Employee relations and engagement
- Case study workshop and facilitated practice
Day 4:
- HR policies, compliance and documentation
- HR analytics and reporting
- Advanced applications and performance measurement
Day 5:
- Capstone simulation / group project
- Personal action plan (90‑day) and stakeholder commitments
- Knowledge check and course close‑out
This 5‑day program, “Managing work relationships and customer service department”, provides a structured, practice‑led learning journey covering the core concepts, best‑practice frameworks, and hands‑on applications in Human Resource Management. The course blends expert instruction, case discussions, guided exercises, and peer learning to ensure transfer to the workplace. Key themes include strategic hr and workforce planning, talent acquisition and interviewing, and performance management and appraisal systems. Participants will leave with practical tools, templates, and a 90‑day action plan to apply immediately in their roles. Ideal for professionals, supervisors, and managers seeking measurable improvement in performance and decision quality.