Customer Experience
YA-CX-012
Advanced Complaint Resolution for CX Leaders
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
Training Programmes
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Showing 13-24 of 80 programmes.
Customer Experience
YA-CX-012
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
Oil, Gas & Energy
YA-OGE-012
A 5-day executive programme focused on developing practical capability in asset integrity management to strengthen ope...
Strategy & Business Planning
YA-SBP-013
A 5-day executive programme focused on developing practical capability in scenario planning to strengthen strategic cl...
Leadership & Management
YA-LM-013
A 5-day executive programme focused on managing expectations, interests, and influence across complex stakeholder grou...
Leadership & Management
YA-LM-019
A 5-day executive programme focused on using self-awareness and emotional control to improve leadership impact for lea...
Strategy & Business Planning
YA-SBP-019
A 10-day executive programme focused on developing practical capability in strategy execution to strengthen strategic...
Strategy & Business Planning
YA-SBP-025
A 5-day executive programme focused on developing practical capability in corporate growth strategy to strengthen stra...
Leadership & Management
YA-LM-025
A 5-day executive programme focused on making principled leadership decisions and reinforcing responsible management b...
Strategy & Business Planning
YA-SBP-031
A 10-day executive programme focused on developing practical capability in competitive strategy to strengthen strategi...
Leadership & Management
YA-LM-031
A 5-day executive programme focused on negotiating practical outcomes and influencing across internal and external sta...
Strategy & Business Planning
YA-SBP-037
A 5-day executive programme focused on developing practical capability in strategic decision-making to strengthen stra...
Leadership & Management
YA-LM-037
A 10-day executive programme focused on building essential management habits for supervisors leading daily people and...