Day One: The Importance of Protocol and Etiquette
From the world of diplomacy to business and the boardroom
Establishing credibility in negotiations and business affairs
The practice of etiquette and the language of diplomacy
What are your business contacts looking for?
How to establish rapport and good relations
The importance of emotional intelligence coupled with cultural awareness
Day Two: Creating the Right First Impression
Conventions of business correspondence and invitations across the world
Dressing for success – the appropriate attire for the occasion
It starts with a name – getting names and titles right
Business cards, their form, giving and receiving
Giving and receiving gifts
Handshakes, bows and the first contact
How to introduce another person
Day Three: Invitations, Events and Ceremonies
Event briefing for yourself and others
Flags and badges, When and where are these used
Precedence and seating on formal occasions
Conversation topics and style
The order of speeches and their introduction
Dining and dining etiquette
Day Four: International Negotiations
Cross cultural negotiation
Negotiation style – Northern cultures
Negotiation style – Southern cultures
Sources of help and support
Dealing with different cultures - research
Building your international contacts list
Day Five: Day Five Developing Your Skills and Action Planning
Non-verbal cross-cultural communications
Cross-cultural conversation skills.
International dress codes for each occasion
Building cultural diplomacy
Organising international meetings and VIP visits
Developing your Personal Action Plan
What kind of impression do you create on first meeting? Psychologists indicate that it takes just 7 seconds for someone to decide whether they like and respect you. Correct business etiquette creates a professional, respectful atmosphere and enables smooth communication. Respect translates into better relationships. Today protocol and etiquette are particularly important as business is increasingly international because it covers the ceremonial rules followed during official functions and how to behave on these stressful occasions. It is a framework for courtesy that ensures you and your organisation will be respected in society.
Internationally, faultless etiquette and knowledge of host culture demonstrate that you are thorough and do your research. It engenders respect in negotiations. The Complete Course in Protocol, Ceremonial and Etiquette training course in Dubai- UAE lets you plot a sure path through the minefield of protocol and etiquette to ensure that you look and sound urbane and at ease in any situation. It is fun, highly interactive and light-years away from stuffy sessions learning which cutlery to use that you have seen in the movies!