The Course Content
Day One: What is Trust and How Does it Impact Organisational Effectiveness?
Trust as a value – its origins and connections to other values
What the research on trust-building tells us
Employee engagement studies – what they tell us about trust
What causes trust breakdown? The biggest trust killers - research-based evidence
Organisations with high trust levels - what they do and how they benefit from it
How you view people and how that influences trust
Day Two: Trust Building Skills - Workshop 1
Deep listening to gain respect
The skills of reflecting, paraphrasing and summarising to avoid misunderstandings
Communicating with transparency: techniques, do’s and don’ts – writing for transparency
Communicating with transparency: techniques, do’s and don’ts – presenting for transparency
Building rapport and respect
Understanding others’ values and learning to respect difference and diversity
Day Three: Trust Building Skills Workshop 2
The psychology of ‘letting go’ - challenging your need for control and delegating appropriately
Manage people towards independence - using situational leadership as a tool to get out of peoples’ way and develop trust
Being assertive and respected in challenging poor behaviour- being trusted by all team members to ‘do the right thing’
Coaching people to take personal responsibility and build autonomy
Communicating unpleasant consequences of corporate decisions to employees: using clarity and honesty in messaging
Giving positive feedback and showing appreciation of effort to build trust and loyalty
Day Four: The Role of Your Leadership in Trust Building
Let your team know what you stand for - values-driven, authentic leadership
Practise public accountability and integrity
The power of the Shadow of the Leader
Deploy modern motivation techniques to stimulate self-reliance and trust
Use influencing and persuasion skills and techniques to get employee buy-in
Day Five: Building a Culture of Trust in the Organisation
What is culture?
What are the techniques involved in building culture for your team or your organisation?
What other companies do to build culture?
Develop a team mission, vision and set of values
Build a team culture of inclusion
Involve your people in change management - building a team of change agents to spread a culture of trust