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YA-HR-026

Learning and Development and Workforce Performance

Classroom Online

A focused executive programme on human resources and people development, designed to help delegates improve workforce capability, employee engagement, talent decisions, and practical people management through practical d...

Duration

10 Days

Language

English

Location

Kuala Lumpur, Malaysia

Price

EUR 2,850

Type

Classroom

Certificate

Available

Learning and Development and Workforce Performance course hero image

Next Available Date

25 Mar 2029

Venue Context

Malaysia

Professional Audience

Human Resources

Upcoming Dates & Venues

Choose the most suitable schedule near the top of the journey.

2 Dates

Seminar Content

Clear executive content, practical outcomes, and a focused learning path.

This programme develops practical capability in developing practical capability in learning and development to strengthen people capability, workforce governance, and sustainable organisational performance across modern organisations. through a structured learning journey that strengthens coaching structure, feedback technique, and development planning.

Designed for HR managers, people partners, talent leaders, and organisational development professionals responsible for learning and development, the course combines expert-led instruction, case discussion, applied tools, and implementation planning so delegates can return to work with clear leadership actions and measurable management improvements.

Gain a sharper working understanding of human resources and people development and where it affects performance, risk, or service quality.
Practise the subject through realistic cases, focused discussion, and practical tools.
Improve confidence in decisions, communication, and implementation around the topic.
Leave with practical actions that can be adapted for teams, departments, projects, or client-facing work.

Apply practical methods for feedback technique and stronger day-to-day management decisions.
Improve team effectiveness through development planning and clearer leadership expectations.
Translate learning into an actionable plan for behaviour reinforcement in the participant's organisation.
Prepare a focused action plan for applying the learning after the programme.

HR managers, people partners, talent leaders, and organisational development professionals responsible for learning and developmen.
Department heads and managers responsible for people, performance, and service outcomes.
HR, learning, and organisational development professionals supporting management capability.
High-potential professionals preparing for broader leadership responsibility.

The programme uses facilitator-led discussion, practical frameworks, peer exchange, scenario work, and structured action planning to build confidence in coaching structure, feedback technique, development planning, and behaviour reinforceme.

Use structured tools to manage coaching structure with greater consistency and confidence.
Evaluate workplace challenges and respond using practical approaches to feedback technique.
Lead communication, engagement, and implementation activity that supports development planning.
Produce a practical leadership action plan linked to behaviour reinforcement and operational priorities.
Contribute more confidently to implementation, review, and continuous improvement.

Delegates complete a pre-course needs review, facilitator observation during exercises, short knowledge checks, and a final implementation plan linked to developing practical capability in learning and development to strengthen people capability, workforce governance, and sustainable organisational performance across modern organisations..

Participants who complete the full programme receive the Executive Completion Certificate issued by York British Academy.

Competency

Workforce planning

Competency

Talent development

Competency

Employee engagement

Competency

Performance conversations

Competency

People governance

Competency

HR business partnering

Detailed Outline by Day

Day-by-day learning path with practical executive application.

10 days

Day 01

Day 1: Coaching Structure And Executive Context

Core Module

The opening core module establishes a practical starting point for coaching structure and executive context within Learning and Development and Workforce Performance. The facilitator introduces the key questions, boundaries and leadership choices before participants map the realities of their own operating environment.
Individual reflection is followed by a structured discussion that distinguishes symptoms from underlying issues. Participants compare priorities, stakeholder expectations and available evidence, then create a concise leadership context map.
The emphasis is on building a common language and a clear foundation for the work that follows, while helping each participant apply sound people practices, support managers and improve workforce outcomes.

Day 02

Day 2: Feedback Technique Tools And Leadership Decisions

Applied Workshop

This applied workshop is run as a decision clinic. Participants receive short, contrasting evidence packs related to feedback technique tools and leadership decisions and work in small groups to identify what is known, uncertain and material to the decision.
They apply explicit criteria, challenge assumptions and compare the consequences of different courses of action. The facilitator uses debrief questions to draw out governance, timing and communication considerations.
Participants leave with a decision rationale with clear criteria, strengthening their ability to apply sound people practices, support managers and improve workforce outcomes without relying on a single prescribed answer.

Day 03

Day 3: Development Planning

Practical Lab

This practical lab uses paired rehearsal and observer feedback to develop development planning. Participants rotate through realistic roles, test language and responses, and receive evidence-based feedback on clarity, listening and follow-through.
The facilitator pauses the activity at key moments to examine alternative interventions and their likely effect on colleagues. Each participant revises their approach and records a practical conversation or action script.
The session makes the learning visible and usable, so that participants can apply sound people practices, support managers and improve workforce outcomes with greater confidence in real conversations.

Day 04

Day 4: Behaviour Reinforcement And Performance Integration

Case Analysis

Participants investigate behaviour reinforcement and performance integration through a structured workplace case rather than a lecture. The case contains incomplete information, competing interests and practical constraints, requiring groups to identify causes, assess risks and choose appropriate interventions.
They present their reasoning, receive challenge from peers and refine the response using the facilitator's guidance. Discussion focuses on the impact of leadership choices on people, delivery and control.
The work produces a case response with risks and next steps and gives participants a disciplined way to apply sound people practices, support managers and improve workforce outcomes when issues are complex or contested.

Day 05

Day 5: Workplace Action Planning and Implementation

Practical Lab

This practical lab is an implementation studio. Participants take the learning from workplace action planning and implementation and convert it into a short, practical sequence of actions for their own workplace.
They define ownership, milestones, evidence of progress and the conversations required to secure support. The facilitator provides targeted review, helping participants tighten scope and anticipate barriers before they commit to next steps.
Participants complete a 30-day application plan. The day is deliberately focused on action, making it easier to apply sound people practices, support managers and improve workforce outcomes after the programme rather than leaving with ideas alone.

Day 06

Day 6: Applying Earlier Tools to Complex Situations

Practical Lab

The programme moves into a strategic application workshop focused on applying earlier tools to complex situations. Participants revisit earlier tools but work with a broader, less predictable situation that requires them to balance immediate delivery needs with longer-term consequences.
Working groups compare alternative responses, identify dependencies and decide what must be communicated upward, outward and within their teams. Facilitated feedback tests the practicality of each proposal.
Participants refine an updated application brief, extending their ability to apply sound people practices, support managers and improve workforce outcomes when conditions are more demanding than the original examples.

Day 07

Day 7: Peer Case Analysis and Professional Review

Assessment Session

This peer case conference uses peer case analysis and professional review as the focus for professional challenge. Participants bring a short scenario or work from a supplied case, then present their emerging recommendation to a small review group.
Peers test the evidence, expose blind spots and ask what would change the proposed course of action. The facilitator keeps the discussion constructive and anchored in the programme's methods.
By the end of the session, each participant has produced a strengthened case recommendation, improving their capacity to apply sound people practices, support managers and improve workforce outcomes through more rigorous reasoning.

Day 08

Day 8: Implementation Readiness and Delivery Barriers

Practical Lab

The implementation clinic concentrates on what makes implementation readiness and delivery barriers difficult to execute in practice. Participants examine dependencies, sequencing, communication needs and likely resistance around a live or realistic initiative.
They use a clinic format to diagnose obstacles, request peer input and make their plan more workable. The facilitator focuses attention on ownership, escalation and the signals that indicate progress or drift.
Participants leave with an implementation readiness checklist, giving them a practical route to apply sound people practices, support managers and improve workforce outcomes while maintaining momentum and accountability.

Day 09

Day 9: Decision-Making Under Pressure

Assessment Session

In this executive decision laboratory, participants apply decision-making under pressure under time pressure and changing information. They work through a staged scenario in which new stakeholder views, risks and constraints are introduced between decision points.
Each group must state its choice, explain the evidence used and decide when escalation is appropriate. A facilitated debrief compares approaches and highlights the trade-offs involved.
Participants produce a documented decision and escalation route, reinforcing their ability to apply sound people practices, support managers and improve workforce outcomes calmly and transparently when certainty is limited.

Day 10

Day 10: Integration and Workplace Proposal

Integration Workshop

The final Integration Workshop brings together the program integration project and workplace proposal, and the programme's wider learning. Participants develop a concise workplace proposal that connects their intended actions, leadership rationale, stakeholder approach and measures of progress.
They receive targeted peer and facilitator feedback, revise the proposal and identify the first conversations needed after the programme. The session closes with a final leadership application plan.
This is not a theoretical recap: it is a structured opportunity to demonstrate how participants will apply sound people practices, support managers and improve workforce outcomes through a credible, evidence-based plan.

Why Choose This Course

Practical training value made more visible.

Benefit

Practical business application

Benefit

Expert-led delivery

Benefit

International venue options

Benefit

Certificate of completion

Benefit

Suitable for corporate teams

Benefit

Available online or classroom

Trainers & Experts

Executive faculty currently linked to this programme.

All Trainers

Faculty

Emma Sinclair

Executive Faculty Member

Strategic Leadership Consultant

Emma Sinclair leads executive learning engagements for York British Academy with a focus on Strategy Execution & Leadership.

Strategy Execution & Leadership Academic Delivery

Faculty

Priya Raman

Executive Faculty Member

Change Leadership Consultant

Priya Raman leads executive learning engagements for York British Academy with a focus on Change Management & Organisational Culture.

Change Management & Organisational Culture Academic Delivery

Registration Workflow

Continue to the dedicated York British Academy registration page.

Pricing preview

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Add multiple participants and provide company billing details. For bank transfer bookings, invoice and confirmation documents are issued after submission.

Next Step

Open the full registration workflow

Select the preferred session, add delegates, check any coupon code, choose individual or company billing, and receive downloadable confirmation and invoice documents after submission when generated.

Frequently Asked Questions

Short answers for delegates and sponsors.

Who is this course designed for? +

This programme is designed for professionals, managers, specialists, and organisational teams who need practical capability in human resources.

What will I learn? +

Participants develop practical understanding, applied tools, and workplace actions connected to Learning and Development and Workforce Performance.

Is this course available online or in person? +

Delivery is shown on the course schedule. York British Academy supports Classroom depending on the active programme record.

Can this course be delivered in-house? +

Organisations can request a proposal for private or in-house delivery when the programme needs to be adapted for a team, department, or cohort.

Is a certificate provided? +

Participants receive a York British Academy certificate or attendance record when the programme and eligibility requirements are completed.

How can my organisation request a proposal? +

Use the Request Proposal option on the course page or contact York British Academy with the required topic, location, delivery mode, and participant profile.

Quick Course Facts